It is the small gestures that matter: The interpersonal behavioral dynamics underlying trust-building and trust repair

Description

The importance of trust as a fundamental building block of healthy manager-subordinate relationships cannot be overestimated. Research shows that the development and maintenance of high-trusting manager-subordinate relationships are not only beneficial for relationship outcomes but
also for employee performance and effective leadership. Despite the critical role of trust in the workplace, few companies and managers consider trust-building a crucial competency, ultimately overlooking the benefits of trust for the organization’s competitive advantage. To advance the practice of trust-building, it is imperative to advance the scientific knowledge of trust as a dynamic
and dyadic phenomenon. Most research on trust fails to recognize that trust operates in a bidirectional fashion, arising from the combined influence of contextual factors, relational factors, individual differences, and interactions between parties. Consequently, our knowledge of the nature of the exact building blocks of trust remains limited. To address this shortcoming, the present project
offers insights into the interpersonal dynamics underlying trust-building (i.e., the formation of trust) and trust repair (i.e., the restoration of trust). We believe that doing so is a first step toward making trust processes actionable in practice so that training and socialization programs can focus on the training of functional interpersonal patterns for trust-building and trust repair.

Period	1 Nov 2023 → 31 Oct 2027