MEASURING CUSTOMER EXPERIENCE IN ONLINE SERVICES: A KANO-BASED PROCESS VIEW ON THE TCQ PARADIGM

Activity: Talk or presentation › Talk or presentation at a conference

Period22 May 2024
Event titleLa Londe conference in service management
Event typeConference

Documents & Links

  • La Londe 2024

    File: application/pdf, 3.56 MB

    Type: Text

  • Abstract CX KANO

    File: application/vnd.openxmlformats-officedocument.wordprocessingml.document, 651 KB

    Type: Text