Activities per year
Activities
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Search results
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Unraveling the Subscription Puzzle: Applying Kano's Method to Understand Preferences of Present, Future, and Past Customers
Ellen Van Droogenbroeck (Speaker) & Kim Willems (Contributor)
Jun 2024Activity: Talk or presentation › Talk or presentation at a conference
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MEASURING CUSTOMER EXPERIENCE IN ONLINE SERVICES: A KANO-BASED PROCESS VIEW ON THE TCQ PARADIGM
Sofie Vanzeebroeck (Speaker), Stephanie Van De Sanden (Contributor) & Kim Willems (Contributor)
22 May 2024Activity: Talk or presentation › Talk or presentation at a conference
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The Future of Packaging-Free Shopping: A Multi-Stakeholder Perspective
Ellen Van Droogenbroeck (Speaker) & Kim Willems (Speaker)
Jul 2023Activity: Talk or presentation › Talk or presentation at a conference
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Subscription-based services: Addictive rewards or frightening lock-in?
Kim Willems (Speaker) & Ellen Van Droogenbroeck (Speaker)
Jul 2023Activity: Talk or presentation › Talk or presentation at a conference
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The Sense or Nonsense of Implicit Measures in Service Research
Nanouk Verhulst (Speaker), Kim Willems (Contributor), Hendrik Slabbinck (Contributor), Malaika Brengman (Contributor), Timothy Desmet (Contributor) & Davide Rigoni (Speaker)
2023 → …Activity: Talk or presentation › Talk or presentation at a conference