CodeZERO: CO-DESIGN OF E-COMMERCE LAST-MILE DELIVERY AND RETURN OPTIONS WITH ZERO EMISSIONS

CodeZERO is a three-year project aiming to co-create sustainable and zero-emission last-mile delivery and return solution for ecommerce
that are also attractive to consumers. It is articulated in four phases: -An ANALYSIS phase which provides (1) an analysis of
existing delivery and return options and an understanding of how they are shaped by the needs and constraints of all involved stakeholders;
(2) an in-depth intersectional analysis of various groups of on-line consumers to understand what are the features of delivery and return
options making them attractive, with the aim to identify mechanisms to incentivize behaviour changes; and (3) develops an assessment
framework to measure the impacts in the environmental, economic and social domains of new solutions