Conflicthandeling in teams within residential instituions for children en adolescents with a handicap.

Over the past few years, care for quality has become a major concern in health care.This quality is threatened by conflictd which can overburden the quality of the organization and the human subjective feeling of well-being.How to cope with conflicts among professionals is one of the most pressing questions in practise.There is a large needfor research into the managing of conflicts within these teams.The global objective of managing conflicts cooperation problems and to stimulate responsibilities and independant workability of the professionals. The contigency theory offers an interesting framework for the study of the influence of various techniques and styles for managing conflicts. We have two objectives:(1) get apicture of the situation in the residential care, determine thr interrelationships between;(2) the effects wich occur as a consequence of a training focused on managing conflicts and ( 3) supervision concerning conflicts and the continuation of the quality of care. We will obtain an insight into the present situation after a thorough literature study and strategies based on the Critical Incident Technique. After this field experiment ( non-equivalent control group design) is set up.The measurements take place immediately before and after the regulated intervention.The post-test measurements is repeated after one year for examining the long term effects.To determine the effects of regulated group intervention on the managing conflicts we'll use tests, questionnaires,intervieuw, observations, selfreporting methods and training evaluation methods.The study will take place at 5 large scale institutions for handicapped children and adolescents.