Study to develop models for a digitally inclusive customer process ("Click-Call-Connect") among service providers in Belgium

Project Details


The aim of the assignment is to investigate how customer processes and contact with (staff of) service providers can be improved based on existing practices/current initiatives, to the benefit of both companies and users. This research serves as a basis to establish one or more models, depending on the size of the company and the sector. The models should subsequently be able to be implemented at service providers/companies in Belgium. Within these models, recommendations included to promote the digital inclusion of service providers in Belgium.
Effective start/end date1/09/2315/12/23


  • digitally inclusive customer process
  • Service Providers
  • Belgium


Explore the research topics touched on by this project. These labels are generated based on the underlying awards/grants. Together they form a unique fingerprint.