AI-driven public services and the privacy paradox: do citizens really care about their privacy?

Jurgen Willems; Moritz J. Schmid; Dieter Vanderelst; Dominik Vogel; Falk Ebinger

doi:10.1080/14719037.2022.2063934

AI-driven public services and the privacy paradox: do citizens really care about their privacy?

Jurgen Willems, Moritz J. Schmid, Dieter Vanderelst, Dominik Vogel, Falk Ebinger

Research output: Contribution to journal › Article › peer-review

41 Citations (Scopus)

Abstract

Based on privacy calculus theory, we derive hypotheses on the role of perceived usefulness and privacy risks of artificial intelligence (AI) in public services. In a representative vignette experiment (n = 1,048), we asked citizens whether they would download a mobile app to interact in an AI-driven public service. Despite general concerns about privacy, we find that citizens are not susceptible to the amount of personal information they must share, nor to a more anthropomorphic interface. Our results confirm the privacy paradox, which we frame in the literature on the government’s role to safeguard ethical principles, including citizens’ privacy.

Original language	English
Pages (from-to)	2116-2134
Number of pages	19
Journal	Public Management Review
Volume	25
Issue number	11
DOIs	https://doi.org/10.1080/14719037.2022.2063934
Publication status	Published - 2023

Bibliographical note

Publisher Copyright:
© 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.

Keywords

AI
data privacy
privacy paradox
vignette experiment
virtual agents

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10.1080/14719037.2022.2063934Licence: CC BY-NC-ND

Cite this

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AI-driven public services and the privacy paradox: do citizens really care about their privacy?

Abstract

Bibliographical note

Keywords

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