TY - CHAP
T1 - An Intelligent Interface for Human-Computer Interaction in Legal Domain
AU - Amato, Flora
AU - Barolli, Leonard
AU - Cozzolino, Giovanni
AU - Ferraro, Antonino
AU - Giacalone, Marco
PY - 2023
Y1 - 2023
N2 - Technological evolution and advances in the field of artificial intelligence have brought about considerable transformations in every area of our lives, also changing our various needs. In particular, the ever-increasing development and use of messaging applications have enabled the growth of services closer to users, as they can be seen as excellent means of advertising, sales and customer service. This is precisely why business models have changed drastically, moving towards new technologies such as ChatBots. The messaging applications nowadays are used daily while ensuring that they can keep up with the pace of this increasingly hectic and demanding world thanks to their 24/7 availability, low costs and customised real-time services. This paper aims to provide a general description and design principle of a ChatBot, designed and developed for the CREA2 (Conflict Resolution with Equitative Algorithms) platform, which includes the management and automatic resolution of disputes concerning the division of assets, trying to avoid costs and bureaucracy.
AB - Technological evolution and advances in the field of artificial intelligence have brought about considerable transformations in every area of our lives, also changing our various needs. In particular, the ever-increasing development and use of messaging applications have enabled the growth of services closer to users, as they can be seen as excellent means of advertising, sales and customer service. This is precisely why business models have changed drastically, moving towards new technologies such as ChatBots. The messaging applications nowadays are used daily while ensuring that they can keep up with the pace of this increasingly hectic and demanding world thanks to their 24/7 availability, low costs and customised real-time services. This paper aims to provide a general description and design principle of a ChatBot, designed and developed for the CREA2 (Conflict Resolution with Equitative Algorithms) platform, which includes the management and automatic resolution of disputes concerning the division of assets, trying to avoid costs and bureaucracy.
UR - http://www.scopus.com/inward/record.url?scp=85142730673&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-19945-5_24
DO - 10.1007/978-3-031-19945-5_24
M3 - Chapter
AN - SCOPUS:85142730673
SN - 9783031199448
VL - 571
T3 - Lecture Notes in Networks and Systems
SP - 240
EP - 248
BT - Advances on P2P, Parallel, Grid, Cloud and Internet Computing - Proceedings of the 17th International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, 3PGCIC 2022
A2 - Barolli, Leonard
PB - Springer Science and Business Media Deutschland GmbH
T2 - 17th International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, 3PGCIC 2022, held in conjunction with the 17th International Conference on Broadband Wireless Computing, Communication and Applications, BWCCA 2022
Y2 - 27 October 2022 through 29 October 2022
ER -