Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System

Zam Zam Kalume; Bart Jansen; Marc Nyssen; Jan Paul Herman Cornelis; Frank Verbeke

doi:10.3233/SHTI240909

Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System

Zam Zam Kalume, Bart Jansen, Marc Nyssen, Jan Paul Herman Cornelis, Frank Verbeke

Research output: Chapter in Book/Report/Conference proceeding › Conference paper

Abstract

The study aimed to evaluate the formats and completeness of the current paper-based referral system and assess user needs for designing an electronic referral system. Conducted in eight public health facilities in Kigali city, the mixed methods approach identified seven different referral letter formats, with the external transfer form averaging 58.8% completeness. Of the 61 elements on this form, 38 were suggested as mandatory and 23 as optional. Focus group discussions confirmed some elements and disputed others. Healthcare providers shared their needs and expectations for the electronic system. The study’s outcome provides a clear understanding of the existing referral system and healthcare provider requirements, leading to the design of an electronic referral form.

Original language	English
Title of host publication	Health. Innovation. Community
Subtitle of host publication	It Starts With Us - Papers from the 28th Australian Digital Health and Health Informatics Conference, HIC 2024
Editors	Jen Bichel-Findlay
Publisher	IOS Press
Pages	161 - 166
Number of pages	6
Volume	318
ISBN (Electronic)	9781643685410
DOIs	https://doi.org/10.3233/SHTI240909
Publication status	Published - 24 Sept 2024

Publication series

Name	Studies in Health Technology and Informatics
Volume	318
ISSN (Print)	0926-9630
ISSN (Electronic)	1879-8365

Bibliographical note

Publisher Copyright:
© 2024 The Authors.

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10.3233/SHTI240909

Cite this

Kalume, Z. Z., Jansen, B., Nyssen, M., Cornelis, J. P. H., & Verbeke, F. (2024). Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System. In J. Bichel-Findlay (Ed.), Health. Innovation. Community: It Starts With Us - Papers from the 28th Australian Digital Health and Health Informatics Conference, HIC 2024 (Vol. 318, pp. 161 - 166). (Studies in Health Technology and Informatics; Vol. 318). IOS Press. https://doi.org/10.3233/SHTI240909

Kalume, Zam Zam ; Jansen, Bart ; Nyssen, Marc et al. / Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System. Health. Innovation. Community: It Starts With Us - Papers from the 28th Australian Digital Health and Health Informatics Conference, HIC 2024. editor / Jen Bichel-Findlay. Vol. 318 IOS Press, 2024. pp. 161 - 166 (Studies in Health Technology and Informatics).

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title = "Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System",

abstract = "The study aimed to evaluate the formats and completeness of the current paper-based referral system and assess user needs for designing an electronic referral system. Conducted in eight public health facilities in Kigali city, the mixed methods approach identified seven different referral letter formats, with the external transfer form averaging 58.8% completeness. Of the 61 elements on this form, 38 were suggested as mandatory and 23 as optional. Focus group discussions confirmed some elements and disputed others. Healthcare providers shared their needs and expectations for the electronic system. The study{\textquoteright}s outcome provides a clear understanding of the existing referral system and healthcare provider requirements, leading to the design of an electronic referral form.",

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Kalume, ZZ , Jansen, B , Nyssen, M , Cornelis, JPH & Verbeke, F 2024, Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System. in J Bichel-Findlay (ed.), Health. Innovation. Community: It Starts With Us - Papers from the 28th Australian Digital Health and Health Informatics Conference, HIC 2024. vol. 318, Studies in Health Technology and Informatics, vol. 318, IOS Press, pp. 161 - 166. https://doi.org/10.3233/SHTI240909

Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System. / Kalume, Zam Zam ; Jansen, Bart ; Nyssen, Marc et al.
Health. Innovation. Community: It Starts With Us - Papers from the 28th Australian Digital Health and Health Informatics Conference, HIC 2024. ed. / Jen Bichel-Findlay. Vol. 318 IOS Press, 2024. p. 161 - 166 (Studies in Health Technology and Informatics; Vol. 318).

Research output: Chapter in Book/Report/Conference proceeding › Conference paper

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AB - The study aimed to evaluate the formats and completeness of the current paper-based referral system and assess user needs for designing an electronic referral system. Conducted in eight public health facilities in Kigali city, the mixed methods approach identified seven different referral letter formats, with the external transfer form averaging 58.8% completeness. Of the 61 elements on this form, 38 were suggested as mandatory and 23 as optional. Focus group discussions confirmed some elements and disputed others. Healthcare providers shared their needs and expectations for the electronic system. The study’s outcome provides a clear understanding of the existing referral system and healthcare provider requirements, leading to the design of an electronic referral form.

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Kalume ZZ , Jansen B , Nyssen M , Cornelis JPH , Verbeke F. Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System. In Bichel-Findlay J, editor, Health. Innovation. Community: It Starts With Us - Papers from the 28th Australian Digital Health and Health Informatics Conference, HIC 2024. Vol. 318. IOS Press. 2024. p. 161 - 166. (Studies in Health Technology and Informatics). doi: 10.3233/SHTI240909

Baseline Survey on Referrals and Healthcare Provider Needs in View for an Electronic Referral System

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