Can the crowd deliver? Analysis of crowd logistics’ types and stakeholder support

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review


Today’s consumer has high expectations concerning retailers’ delivery services. Meanwhile, the impact of urban freight transport on cities intensifies. Crowd logistics is presented as an interesting innovation that responds to both developments. However, both practice and research contradict this claim. Our research aims to investigate which types of crowd logistics activities currently exist and which types are supported by the stakeholders involved. Therefore, we systematically review existing literature and execute a multi-actor multi-criteria analysis. Our findings indicate that stakeholders’ perceptions diverge significantly, which should be taken into account by both practitioners and policy-makers.
Original languageEnglish
Title of host publicationCity Logistics 3: Towards Sustainable and Liveable Cities
EditorsEiichi Taniguchi, Russell G. Thompson
ISBN (Electronic)978-1-119-52772-5
ISBN (Print)978-1-786-30207-6
Publication statusPublished - 2018
EventThe 10th International Conference on City Logistics - JW Marriott Phuket Resort and Spa Hotel, Phuket Island, Thailand
Duration: 14 Jun 201716 Jun 2017


ConferenceThe 10th International Conference on City Logistics
CityPhuket Island


  • Crowd logistics
  • Crowdshipping
  • Urban Freight Transport
  • Sustainability

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