Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool

Hannes Delaere; Samyajit Basu; Imre Keserü

doi:10.1007/978-3-031-26155-8_15

Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool

Hannes Delaere, Samyajit Basu, Imre Keserü

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Research › peer-review

3 Citations (Scopus)

16 Downloads (Pure)

Abstract

The introduction of smart technologies in mobility has created a vast landscape of possibilities and options, but at the same time they have also created uneven impacts across society. It is, therefore, the goal of this paper to introduce the online Service Evaluation Tool (SET) for evaluating the accessibility and inclusivity of digital mobility and delivery services. The tool shall enable policy makers to design strategies necessary for all citizens to fully benefit from the digital mobility system (e.g. social and educational strategies, new regulations, etc.) and identify strategies to avoid digital exclusion in terms of social and spatial aspects. Structurally, the tool is built on the capabilities approach, in combination with the principles of universal design, and co-creation was used for the development of the tool contents. The recommendations from the SET will assist policy makers, developers, operators and other parties to provide promised benefits of digital services to all sections of the society, especially to people vulnerable to exclusion.

Original language	English
Title of host publication	Towards User-Centric Transport in Europe 3
Subtitle of host publication	Making Digital Mobility Inclusive and Accessible
Editors	Imre Keseru, Annette Randhahn
Publisher	Springer
Chapter	16
Pages	254-274
Number of pages <span style="color:red"p> <font size="1.5"> ✽ </span> </font>	21
Volume	3
Edition	1
ISBN (Electronic)	978-3-031-26155-8
ISBN (Print)	978-3-031-26154-1
DOIs	https://doi.org/10.1007/978-3-031-26155-8_15
Publication status	Published - 27 Feb 2023

Publication series

Name	Lecture Notes in Mobility
ISSN (Print)	2196-5544
ISSN (Electronic)	2196-5552

Bibliographical note

Funding Information:
Acknowledgements. The research is a part of the Inclusive Digital Mobility Solutions (INDIMO), a Horizon 2020 project that has received funding from European Union’s Horizon 2020 research and innovation programme under grant agreement no. 875533.

Publisher Copyright:
© 2023, The Author(s).

Copyright:
Copyright 2023 Elsevier B.V., All rights reserved.

Keywords

Digital Mobility
Inclusive digital mobility
Universal design
Service Evaluation Tool
digital accessibility

Access to Document

10.1007/978-3-031-26155-8_15

978-3-031-26155-8_15(1)Licence: CC BY

Cite this

Delaere, H., Basu, S., & Keserü, I. (2023). Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool. In I. Keseru, & A. Randhahn (Eds.), Towards User-Centric Transport in Europe 3: Making Digital Mobility Inclusive and Accessible (1 ed., Vol. 3, pp. 254-274). (Lecture Notes in Mobility). Springer. https://doi.org/10.1007/978-3-031-26155-8_15

Delaere, Hannes ; Basu, Samyajit ; Keserü, Imre. / Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool. Towards User-Centric Transport in Europe 3: Making Digital Mobility Inclusive and Accessible. editor / Imre Keseru ; Annette Randhahn. Vol. 3 1. ed. Springer, 2023. pp. 254-274 (Lecture Notes in Mobility).

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Delaere, H , Basu, S & Keserü, I 2023, Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool. in I Keseru & A Randhahn (eds), Towards User-Centric Transport in Europe 3: Making Digital Mobility Inclusive and Accessible. 1 edn, vol. 3, Lecture Notes in Mobility, Springer, pp. 254-274. https://doi.org/10.1007/978-3-031-26155-8_15

Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool. / Delaere, Hannes ; Basu, Samyajit ; Keserü, Imre.

Towards User-Centric Transport in Europe 3: Making Digital Mobility Inclusive and Accessible. ed. / Imre Keseru; Annette Randhahn. Vol. 3 1. ed. Springer, 2023. p. 254-274 (Lecture Notes in Mobility).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Research › peer-review

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Delaere H , Basu S , Keserü I. Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool. In Keseru I, Randhahn A, editors, Towards User-Centric Transport in Europe 3: Making Digital Mobility Inclusive and Accessible. 1 ed. Vol. 3. Springer. 2023. p. 254-274. (Lecture Notes in Mobility). https://doi.org/10.1007/978-3-031-26155-8_15

Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool

Abstract

Publication series

Bibliographical note

Keywords

Access to Document

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