E-Consumers and Their Perception of Automated Parcel Stations

Sara Verlinde; Cesar Rojas; Heleen Buldeo Rai; Bram Kin; Cathy Macharis

doi:10.1002/9781119425472.ch8

E-Consumers and Their Perception of Automated Parcel Stations

Sara Verlinde, Cesar Rojas, Heleen Buldeo Rai, Bram Kin, Cathy Macharis

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Research › peer-review

Abstract

Home deliveries are the preferred delivery option of online consumers but they are not sustainable in the long term. They are very expensive and increase freight traffic while not necessarily decreasing shopping travel. Deliveries to a locker in an automated parcel station (APS) could be a more sustainable alternative but this solution is not very popular. This chapter assesses how urban citizens perceive this solution and what they like and dislike about it. It carries out an online questionnaire among sixty one people living in the city center of the Belgian city Ghent where the Belgian company responsible for the delivery of national and international mail operates eight APSs (bpack). Five of the APSs are located in or close to the city center. In Belgium, only a few companies offer lockers in APSs for e‐commerce deliveries.

Original language	English
Title of host publication	City Logistics 3: Towards Sustainable and Liveable Cities
Editors	Eiichi Taniguchi, Eiichi Thompson
Publisher	Wiley
Chapter	8
Pages	147-160
ISBN (Electronic)	978-1-119-52772-5
ISBN (Print)	978-1-786-30207-6
DOIs	https://doi.org/10.1002/9781119425472.ch8
Publication status	Published - 30 May 2018
Event	The 10th International Conference on City Logistics - JW Marriott Phuket Resort and Spa Hotel, Phuket Island, Thailand Duration: 14 Jun 2017 → 16 Jun 2017

Conference

Conference	The 10th International Conference on City Logistics
Country/Territory	Thailand
City	Phuket Island
Period	14/06/17 → 16/06/17

Keywords

automated parcel station
Belgium
e-commerce deliveries
online consumers
urban citizens

Access to Document

10.1002/9781119425472.ch8

Cite this

@inbook{2b3e82e7b8f44e4d8364e92ce8057a47,

title = "E-Consumers and Their Perception of Automated Parcel Stations",

abstract = "Home deliveries are the preferred delivery option of online consumers but they are not sustainable in the long term. They are very expensive and increase freight traffic while not necessarily decreasing shopping travel. Deliveries to a locker in an automated parcel station (APS) could be a more sustainable alternative but this solution is not very popular. This chapter assesses how urban citizens perceive this solution and what they like and dislike about it. It carries out an online questionnaire among sixty one people living in the city center of the Belgian city Ghent where the Belgian company responsible for the delivery of national and international mail operates eight APSs (bpack). Five of the APSs are located in or close to the city center. In Belgium, only a few companies offer lockers in APSs for e‐commerce deliveries.",

keywords = "automated parcel station, Belgium, e-commerce deliveries, online consumers, urban citizens",

author = "Sara Verlinde and Cesar Rojas and {Buldeo Rai}, Heleen and Bram Kin and Cathy Macharis",

year = "2018",

month = may,

day = "30",

doi = "10.1002/9781119425472.ch8",

language = "English",

isbn = "978-1-786-30207-6",

pages = "147--160",

editor = "Eiichi Taniguchi and Eiichi Thompson",

booktitle = "City Logistics 3: Towards Sustainable and Liveable Cities",

publisher = "Wiley",

note = "The 10th International Conference on City Logistics ; Conference date: 14-06-2017 Through 16-06-2017",

}

Verlinde, S, Rojas, C, Buldeo Rai, H , Kin, B & Macharis, C 2018, E-Consumers and Their Perception of Automated Parcel Stations. in E Taniguchi & E Thompson (eds), City Logistics 3: Towards Sustainable and Liveable Cities. Wiley, pp. 147-160, The 10th International Conference on City Logistics, Phuket Island, Thailand, 14/06/17. https://doi.org/10.1002/9781119425472.ch8

TY - CHAP

T1 - E-Consumers and Their Perception of Automated Parcel Stations

AU - Verlinde, Sara

AU - Rojas, Cesar

AU - Buldeo Rai, Heleen

AU - Kin, Bram

AU - Macharis, Cathy

PY - 2018/5/30

Y1 - 2018/5/30

N2 - Home deliveries are the preferred delivery option of online consumers but they are not sustainable in the long term. They are very expensive and increase freight traffic while not necessarily decreasing shopping travel. Deliveries to a locker in an automated parcel station (APS) could be a more sustainable alternative but this solution is not very popular. This chapter assesses how urban citizens perceive this solution and what they like and dislike about it. It carries out an online questionnaire among sixty one people living in the city center of the Belgian city Ghent where the Belgian company responsible for the delivery of national and international mail operates eight APSs (bpack). Five of the APSs are located in or close to the city center. In Belgium, only a few companies offer lockers in APSs for e‐commerce deliveries.

AB - Home deliveries are the preferred delivery option of online consumers but they are not sustainable in the long term. They are very expensive and increase freight traffic while not necessarily decreasing shopping travel. Deliveries to a locker in an automated parcel station (APS) could be a more sustainable alternative but this solution is not very popular. This chapter assesses how urban citizens perceive this solution and what they like and dislike about it. It carries out an online questionnaire among sixty one people living in the city center of the Belgian city Ghent where the Belgian company responsible for the delivery of national and international mail operates eight APSs (bpack). Five of the APSs are located in or close to the city center. In Belgium, only a few companies offer lockers in APSs for e‐commerce deliveries.

KW - automated parcel station

KW - Belgium

KW - e-commerce deliveries

KW - online consumers

KW - urban citizens

U2 - 10.1002/9781119425472.ch8

DO - 10.1002/9781119425472.ch8

M3 - Chapter

SN - 978-1-786-30207-6

SP - 147

EP - 160

BT - City Logistics 3: Towards Sustainable and Liveable Cities

A2 - Taniguchi, Eiichi

A2 - Thompson, Eiichi

PB - Wiley

T2 - The 10th International Conference on City Logistics

Y2 - 14 June 2017 through 16 June 2017

ER -

E-Consumers and Their Perception of Automated Parcel Stations

Abstract

Conference

Keywords

Access to Document

Fingerprint

Cite this