Abstract
In the paper we demonstrate the process and the outcome of 'archetype user research' for exploring and designing wireless broadband applications in a city environment. This type of research is based on ethnographic research of a number of persons that are each purposefully selected as being an 'archetype' user of a number of broadly defined application ideas. The archetypical character here refers to potentially interesting socio-economic background features and city-related practices. This
leads to the identification of dimensions that define the practice of a city visit. In the project being discussed in the paper (ROMAS) these qualitative data are integrated with a quantitative scanning of potential application ideas among different stakeholders. In this way two approaches of ICT user research, diffusion and domestication, are combined. The outcome of this bottom-up investigation is
then coupled back to the applications ideas, leading to design suggestions based on what potential users say, do and experience in everyday life situations in the city. This fits in the current evolution to increasingly involving the user in service innovation, especially in the 'fuzzy front end' of the new product development process.
leads to the identification of dimensions that define the practice of a city visit. In the project being discussed in the paper (ROMAS) these qualitative data are integrated with a quantitative scanning of potential application ideas among different stakeholders. In this way two approaches of ICT user research, diffusion and domestication, are combined. The outcome of this bottom-up investigation is
then coupled back to the applications ideas, leading to design suggestions based on what potential users say, do and experience in everyday life situations in the city. This fits in the current evolution to increasingly involving the user in service innovation, especially in the 'fuzzy front end' of the new product development process.
| Original language | English |
|---|---|
| Title of host publication | The good, the bad and the unexpected: the user and the future of information and communication technologies (Conference proceedings - Volume II) |
| Editors | B. Sapio, L. Fortunati, L. Haddon, K.-h. Kommonen, E. Mante-meijer, T. Turk |
| Publisher | COST 298 - OPOCE |
| Pages | 904-919 |
| Number of pages | 16 |
| ISBN (Print) | 978-92-898-0041-9 |
| Publication status | Published - 2008 |
| Event | Finds and Results from the Swedish Cyprus Expedition: A Gender Perspective at the Medelhavsmuseet - Stockholm, Sweden Duration: 21 Sep 2009 → 25 Sep 2009 |
Conference
| Conference | Finds and Results from the Swedish Cyprus Expedition: A Gender Perspective at the Medelhavsmuseet |
|---|---|
| Country/Territory | Sweden |
| City | Stockholm |
| Period | 21/09/09 → 25/09/09 |