Humanoid robots hold potential to offer customer experience for bricks-and-mortar stores. Participants took part in a quiz on the topic chocolate in an experimental field study at »The Belgian Chocolate House» in Brussels airport in which a tablet kiosk and a Pepper robot were compared. The experiments showed that offering the quiz on a humanoid robot provided better results in terms of shopper impressions and behavior.
Original languageEnglish
Title of host publication13th Annual ACM/IEEE International Conference on Human Robot Interaction
Place of PublicationChicago
Number of pages1
ISBN (Electronic)978-1-4503-5615-2
ISBN (Print)9781450356152
Publication statusPublished - 5 Mar 2018
EventConference of Human-Robot Interaction (HRI 2018): Chicago - Chicago
Duration: 5 Mar 20188 Mar 2018

Publication series

NameCompanion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction - HRI '18


ConferenceConference of Human-Robot Interaction (HRI 2018)


  • field study
  • retail robots

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