@inproceedings{4f207e6e3cc44aa1bea8a6b3eac64eab,
title = "IKSport: Introduction of the Principles of Total Quality and Service Management in Sport Clubs",
author = "{Van Hoecke}, Jo and {De Knop}, Paul",
note = "Proceedings of the 8th Congress of the European Association for Sport Management, 294-297.; Unknown ; Conference date: 01-01-2000",
year = "2000",
language = "English",
series = "Proceedings of the 8th Congress of the European Association for Sport Management",
publisher = "San Marino: EASM",
pages = "294--297",
booktitle = "Proceedings of the 8th Congress of the European Association for Sport Management",
}