The market for electric vehicles and related services is currently transitioning from the introduction stage towards the growth stage. This is typically the moment for more players to enter the market among which consumers need to choose. As service quality is very important in the decision of the consumer, we develop an assessment model for the service quality of charging point operators (CPO’s) for electric vehicles based on the well-known SERVQUAL model. We empirically test our model to compare the service quality of CPO’s operating in Belgium, both on the B2C and B2B market.

Original languageEnglish
Number of pages3
Publication statusPublished - 2 Oct 2018
EventEVS31 - Kobe, Japan
Duration: 30 Sep 20184 Oct 2018



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