Museum educators’ views on digital museum education: opportunities and challenges

The COVID-19 pandemic has accelerated the digitalisation of museum education. To date, most research has focused on visitors’ experiences with and museums’ management of digital museum education. This leaves the voice of museum educators underresearched. Museum educators, however, are the main drivers of this digital transformation. Therefore, this study explores the voice of museum educators. Semi-structured online interviews were conducted with twelve museum educators working in museums in the Brussels Capital Region (Belgium). We identified opportunities and challenges of digital museum education related to three key stakeholders of museums, i.e. museum visitors, museum educators, and museum institutions. Partnerships seemed key to overcome challenges in developing digital museum education. By exploring museum educators’ experiences, we provide a broader and multi-layered understanding of digital museum education on which practice and research can build further.