Abstract
The Internet serves as an important source for people who are looking
for information and advice from peers. Within search behavior a central role is
reserved for trust; it will guide the decision to participate online, to share experiences
or to pick up information. This paper explores insights from discursive
psychology as a potentially interesting approach for trust research in online peer
environments. This allows for a certain shift of focus. Instead of looking at the
information seeker, we focus on the information provider: How does he try to
present himself - and the information sources he refers to in his arguments - as
trustworthy and authoritative? Within this theoretical perspective trust is being
studied as something that is highly negotiable depending on context and the effect
the information provider tries to achieve. Throughout the paper conversation
fragments - collected from an online forum on home-improvement - are incorporated
to clarify and illustrate some central concepts of discursive psychology.
for information and advice from peers. Within search behavior a central role is
reserved for trust; it will guide the decision to participate online, to share experiences
or to pick up information. This paper explores insights from discursive
psychology as a potentially interesting approach for trust research in online peer
environments. This allows for a certain shift of focus. Instead of looking at the
information seeker, we focus on the information provider: How does he try to
present himself - and the information sources he refers to in his arguments - as
trustworthy and authoritative? Within this theoretical perspective trust is being
studied as something that is highly negotiable depending on context and the effect
the information provider tries to achieve. Throughout the paper conversation
fragments - collected from an online forum on home-improvement - are incorporated
to clarify and illustrate some central concepts of discursive psychology.
| Original language | English |
|---|---|
| Title of host publication | IFIP Advances in Information and Communication Technology - Trust Management VIII - 8th IFIP WG 11.11 International Conference, IFIPTM 2014, Singapore, July 7-10, 2014. Proceedings |
| Editors | Jianying Zhou, Nurit Gal-oz, Jie Zhang, Ehud Gudes |
| Publisher | Springer |
| Pages | 141-156 |
| Number of pages <span style="color:red"p> <font size="1.5"> ✽ </span> </font> | 16 |
| ISBN (Print) | 978-3-662-43812-1 |
| Publication status | Published - 9 Jul 2014 |
| Event | IFIPTM 2014 - 8th IFIP WG 11.11 International Conference on Trust Management - Singapore, Singapore Duration: 7 Jul 2014 → … |
Conference
| Conference | IFIPTM 2014 - 8th IFIP WG 11.11 International Conference on Trust Management |
|---|---|
| Country/Territory | Singapore |
| City | Singapore |
| Period | 7/07/14 → … |
Bibliographical note
Jianying Zhou, Nurit Gal-Oz, Jie Zhang, Ehud GudeSKeywords
- Trust
- Footing
- Cognitive Authority
- Experiential Knowledge
- Factual Versions
- Category Entitlements
- Discursive Psychology
Fingerprint
Dive into the research topics of 'Providing Trustworthy Advice Online: An Exploratory Study on the Potential of Discursive Psychology in Trust Research'. Together they form a unique fingerprint.Prizes
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Best Student Paper Award
Talboom, Sarah (Recipient), 9 Jul 2014
Prize: Prize (including medals and awards)