Quality Control in the process of data extraction

Marco Giacalone, Alessandra Amato

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

In line with the SCAN project Consortium’s objectives, there is the need to evaluate the implementation of the Regulation on the European Small Claims Procedure and the dissemination of the knowledge about this procedure among consumers and SMEs at the European level. At this aim a set of questionnaires were carried out and verified by the partners to the Consortium. In this paper we perform analysis of the process for collecting suggestions and extracting information from the questionnaires with the aim to evaluate the level of consumers’ satisfactions regarding the European Small Claims Procedure framework.

Original languageEnglish
Title of host publicationAdvances in Intelligent Systems and Computing
PublisherSpringer
Pages993-1002
Number of pages10
Volume1150
ISBN (Electronic)978-3-030-44038-1
ISBN (Print)978-3-030-44037-4
Publication statusPublished - 2020

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