The relationship between psychological contract breach and counterproductive work behavior in social enterprises: Do paid employees and volunteers differ?

Yannick Griep, Tim Vantilborgh, Samantha Jones

Research output: Contribution to journalArticle

10 Citations (Scopus)

Abstract

Scholars agree that counterproductive work behavior (CWB) is instigated by psychological contract breach and feelings of violation. This article focuses on the mediating role of feelings of violation (a mixture of negative emotions) in the relationship between psychological contract breach and CWB, and assesses whether volunteers and paid employees experience a similar chain of events. The study uses Mplus 7 to estimate a moderated mediation model with bootstrapping. The results indicate that both paid employees and volunteers (1) experience feelings of violation when perceiving psychological contract breach, and (2) engage in CWB targeted to the organization (CWB-O) when experiencing feelings of violation. However, these relationships were not significantly different when comparing paid employees and volunteers. It is hence concluded that a similar chain of cognitions and emotions explains why volunteers and paid employees engage in CWB-O. In unraveling this sequence, possibilities for targeted interventions are suggested.

Original languageEnglish
Pages (from-to)727-745
Number of pages19
JournalEconomic and Industrial Democracy
Volume41
Issue number3
Early online date2018
DOIs
Publication statusPublished - Aug 2020

Keywords

  • Counterproductive work behavior
  • paid employees
  • psychological contract breach
  • social enterprises
  • violation feelings
  • volunteers

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