Towards Design Recommendations for Social Engagement Platforms Supporting Volunteerism Targeting Older People in Local Communities

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COVID-19 showed the need for community support networks to help vulnerable individuals that were forced to stay in their homes during extended periods. While the pandemic is slowly passing, there is still a need for this type of help, especially for elderly who nowadays want to live longer in their own home. Several social engagement platforms are already offering support for this type of services. However, some became rather inactive, while others are successful but not always in the context of offering help to vulnerable elderly. In this paper we present 16 design recommendations to consider when designing (or to improve) social engagement platforms focused on volunteerism for helping older people. These recommendations are based on the evaluation of 10 digital social engagement platforms that allow asking for assistance and/or volunteering to provide help.
Original languageEnglish
Title of host publicationSmart Objects and Technologies for Social Goods - 8th EAI International Conference, GOODTECHS 2022, Proceedings
Subtitle of host publication8th EAI International Conference, GOODTECHS 2022 Aveiro, Portugal, November 16–18, 2022 Proceedings
EditorsIvan Miguel Pires, Eftim Zdravevski , Nuno Cruz Garcia
Publisher Springer Nature Switzerland AG
Number of pages17
ISBN (Electronic)978-3-031-28813-5
ISBN (Print)978-3-031-28812-8
Publication statusPublished - 2023
Event8th EAI International Conference on Smart Objects and Technologies for Social Good - Aveiro, Portugal
Duration: 16 Nov 2022 → …

Publication series

NameLecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST
Volume476 LNICST
ISSN (Print)1867-8211
ISSN (Electronic)1867-822X


Conference8th EAI International Conference on Smart Objects and Technologies for Social Good
Abbreviated titleGOODTECHS 2022
Period16/11/22 → …

Bibliographical note

Publisher Copyright:
© 2023, ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering.

Copyright 2023 Elsevier B.V., All rights reserved.


  • Social engagement
  • Social enVolunteerism digital platforms
  • Social engagement · Volunteerism digitalDesign recommendations

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