User-Centered Design for Promoting Patient Engagement in Chronic Diseases Management: The Development of CONCERTO

Marie-Pierre Gagnon, Mame-Awa Ndiaye, Alain Larouche, Guylaine Chabot, Christian Chabot, Ronald Buyl, Jean-Paul Fortin, Anik Giguère, Annie Leblanc, France Légaré, Aude Motulsky, Claude Sicotte, Holly O Witteman, Éric Kavanagh, Frédéric Lépinay, Jacynthe Roberge, Hina Hakim, Myriam Brunet-Gauthier, Carole Délétroz, Samira A RahimiJack Tchuente, Maxime Sasseville

Research output: Contribution to journalArticle

Abstract

Multimorbidity increases care needs among people with chronic diseases. In order to support communication between patients, their informal caregivers and their healthcare teams, we developed CONCERTO+, a patient portal for chronic disease management in primary care. A user-centered design comprising 3 iterations with patients and informal caregivers was performed. Clinicians were also invited to provide feedback on the feasibility of the solution. Several improvements were brought to CONCERTO+, and it is now ready to be implemented in real-life setting.

Original languageEnglish
Pages (from-to)1423-1424
Number of pages2
JournalStudies in Health Technology and Informatics
Volume270
DOIs
Publication statusPublished - 16 Jun 2020

Keywords

  • Chronic disease management
  • Patient portal
  • User-centered design

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