Academic Café: Breaking barriers: Casting a spotlight on banking inclusivity in Belgium

Activiteit: Talk or presentation at a conference


Academic Café was organized by BNP Paribas Fortis, during which the recent research was presented to the employees of the BNP Paribas Fortis and members of the DigitAll Ecosystem.
Description of the content: In an ever more digital society, many industries are transforming the way they provide services, embracing a digital-first and, in some cases, a digital-only approach. This paradigm shift has its challenges, particularly in redefining the dynamic between service providers and citizens.
Our research delves into the complex interplay of digital inequalities, human rights, and the banking sector in Belgium. On December 5th, we will present the findings of our study, collected from analyzing the digital service offering of 24 banks and insights gathered from citizens regarding their experiences with both digital and non-digital banking services. This study aims to offer recommendations on how to make the service delivery of the banking sector as inclusive as possible.
Periode5 dec 2023
Gehouden opBNP Paribas Bank Belgium, Belgium
Mate van erkenningNational