MEASURING CUSTOMER EXPERIENCE IN ONLINE SERVICES: A KANO-BASED PROCESS VIEW ON THE TCQ PARADIGM

Activiteit: Talk or presentation at a conference

Periode22 mei 2024
EvenementstitelLa Londe conference in service management
EvenementstypeConference

Documenten & links

  • La Londe 2024

    Bestand: application/pdf, 3,56 MB

    Type: Text

  • Abstract CX KANO

    Bestand: application/vnd.openxmlformats-officedocument.wordprocessingml.document, 651 KB

    Type: Text