TY - JOUR
T1 - Autonomous Delivery Robots for Urban Last-mile Logistics Operations: a modified UTAUT framework
AU - Engesser, Valeska
AU - Rombaut, Evy
AU - Vanhaverbeke, Lieselot
AU - Lebeau, Philippe
N1 - Publisher Copyright:
© 2023 The Authors. Published by ELSEVIER B.V. This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0)
PY - 2023
Y1 - 2023
N2 - Interest in autonomous deliveries among logistics service providers (LSP) is growing. This is due to pressure regarding emission reduction regulations, driving bans inside cities, and growing service demands. Autonomous Delivery Robots (ADR) can form a solution and help to optimize current logistics operations. This work investigates factors that might influence the behavioural intention to use ADR. Focus is on decision-makers of LSP. Data was collected through an online survey. The questionnaire is based on the Unified Theory of Acceptance and Use of Technology (UTAUT). Results provide insights concerning factors shaping the acceptance of ADR for last-mile logistics operations. The factors performance expectancy, facilitating conditions, experience, trust, and perceived risk were found to affect the behavioural intention.
AB - Interest in autonomous deliveries among logistics service providers (LSP) is growing. This is due to pressure regarding emission reduction regulations, driving bans inside cities, and growing service demands. Autonomous Delivery Robots (ADR) can form a solution and help to optimize current logistics operations. This work investigates factors that might influence the behavioural intention to use ADR. Focus is on decision-makers of LSP. Data was collected through an online survey. The questionnaire is based on the Unified Theory of Acceptance and Use of Technology (UTAUT). Results provide insights concerning factors shaping the acceptance of ADR for last-mile logistics operations. The factors performance expectancy, facilitating conditions, experience, trust, and perceived risk were found to affect the behavioural intention.
KW - Autonomous Delivery Robots
KW - Last-mile Delivery
KW - Logistics Service Providers
KW - UTAUT
UR - http://www.scopus.com/inward/record.url?scp=85182934875&partnerID=8YFLogxK
U2 - 10.1016/j.trpro.2023.11.658
DO - 10.1016/j.trpro.2023.11.658
M3 - Conference paper
VL - 72
SP - 1816
EP - 1823
JO - Transportation Research Procedia
JF - Transportation Research Procedia
SN - 2352-1457
ER -