Creating a More Inclusive and Accessible Digital Transport System: Developing the INDIMO Inclusive Service Evaluation Tool

The introduction of smart technologies in mobility has created a vast landscape of possibilities and options, but at the same time they have also created uneven impacts across society. It is, therefore, the goal of this paper to introduce the online Service Evaluation Tool (SET) for evaluating the accessibility and inclusivity of digital mobility and delivery services. The tool shall enable policy makers to design strategies necessary for all citizens to fully benefit from the digital mobility system (e.g. social and educational strategies, new regulations, etc.) and identify strategies to avoid digital exclusion in terms of social and spatial aspects. Structurally, the tool is built on the capabilities approach, in combination with the principles of universal design, and co-creation was used for the development of the tool contents. The recommendations from the SET will assist policy makers, developers, operators and other parties to provide promised benefits of digital services to all sections of the society, especially to people vulnerable to exclusion.