Samenvatting
Because findings in prior research are ambiguous, it remains unclear whether and under which circumstances formal and informal support sources help older adults with their Information and Communication Technology (ICT) use. Our qualitative interview study with 96 older adults (>65, including Internet users and non-users) aims to shed light on older adults’ ICT support by addressing two research questions: (Q1) What types of ICT support needs do older adults experience in their everyday lives? (Q2) For each type of need, who provides the support? Our results show that there are four analytically distinct types of support needs that are often conflated in the literature: motivational support, instructional support, technical support and support by proxy use. Each support type has its suitable support sources. To foster digital inclusion, older adults require access to the specific type(s) of support that fits their occurring need(s).
| Originele taal-2 | English |
|---|---|
| Pagina's (van-tot) | 7314-7330 |
| Aantal pagina's | 17 |
| Tijdschrift | New Media & Society |
| Volume | 26 |
| Nummer van het tijdschrift | 12 |
| DOI's | |
| Status | Published - dec 2024 |
Bibliografische nota
Funding Information:The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The author want to thank The Research Foundation – Flanders FWO, for funding this research (SBO-grant S005221N).
Publisher Copyright:
© The Author(s) 2023.
Copyright:
Copyright 2023 Elsevier B.V., All rights reserved.