6 Citaten (Scopus)
137 Downloads (Pure)


Environmental assessments of e-commerce often focus on the last mile. Collection points are considered more beneficial than home delivery but this largely depends on how consumers' collection trips are organised. Because this information is lacking, our objective is to find out how consumers make use of and travel to collection points by means of a street intercept surveys in the Brussels-Capital Region. Findings show that the majority of consumers use collection points after an unsuccessful delivery at home. Most consumers travel less than fifteen minutes by car, chaining several activities to the collection trip.

Originele taal-2English
Pagina's (van-tot)53-60
Aantal pagina's8
TijdschriftTransportation Research Procedia
StatusPublished - 1 jan 2020
Evenement11th International Conference on City Logistics, City Logistics 2019 - Dubrovnik, Croatia
Duur: 12 jun 201914 jun 2019


Duik in de onderzoeksthema's van 'How are consumers using collection points? Evidence from Brussels'. Samen vormen ze een unieke vingerafdruk.

Citeer dit