Identification of barriers and drivers for an inclusive digital mobility system from a stakeholders’ point of view

The impact of digital mobility services on the mobility landscape is growing and
users are increasingly having more options to choose from. There is however
another side to this growth where vulnerable-to-exclusion groups do not have
the possibility to equally benefit from these services. Therefor, it is necessary to
understand what the drivers and barriers are for the development and
deployment of inclusive digital mobility services. We tried to explore those
drivers and barriers by performing semi-structured interviews with stakeholders
involved in the development and day to day operations of 10 different European
digital mobility services which served as case studies. As part of these case
studies, a literature review and desktop research were performed, in
combination with semi-structured interviews and a content analysis.
Developers, operators, policymakers and user group representatives were
interviewed. We concluded that there is a multifaceted problem; clear
communications, collaboration and the related co-creation are not present in
most services, no mobility or development related information is shared, and
although the concept and importance of inclusion were known to the
interviewees, only very few services take action towards providing an inclusive
digital service.